Date of Award
Doctor of Philosophy (PhD)
Dirk D. Steiner
Using data from 256 subjects from three organizations which all had employee assistance programs (EAP), this study explored factors hypothesized to affect the likelihood for employees to self-refer to the EAP. Using both correlational data and a 2 x 2 x 2 x 5 repeated measures ANOVA, it was found that perceived confidentiality, reputation of the program, perceived problem seriousness, and type of problem (job, financial, health, psychological, or relationship) were significantly related to the intent to self-refer. There was also evidence that perceived controllability of the problem and a job performance decrement influenced the propensity to self-refer. An additional analysis investigated how an attribution (internal versus external) to the cause of a personal problem affected intended EAP utilization. Valence-instrumentality-expectancy (VIE) theory was discussed as a framework for this research and suggestions are made for the development of future theoretical models. Finally, the practical applications of these findings are considered within the context of current EAP operations.
Damiano, Paul Richard, "Factors Affecting Intended Self-Referral to an Employee Assistance Program." (1994). LSU Historical Dissertations and Theses. 5865.