Identifier

etd-05312012-131733

Degree

Master of Science in Industrial Engineering (MSIE)

Department

Construction Management

Document Type

Thesis

Abstract

The healthcare industry involves a significant level of health and safety risks in various work processes, and healthcare professionals are at risk for work-related musculoskeletal disorders and other health problems. In recent years, Lean has been introduced in healthcare with the goal of eliminating waste and improving efficiency. Lean is also believed to affect the health and safety of workers. The present research studies the effects of Lean (5S) implementation in an acute care pharmacy of a health center. A version of the Dutch Musculoskeletal Questionnaire (DMQ) was used to record the perceived musculoskeletal workload and perceived hazardous working conditions. There were twelve participants from the two participating pharmacies and they were divided into two groups, study and control. The study group underwent Lean transformation in the form of a 5S event. Work sampling was conducted to determine any changes in the existing process in terms of percentage of value added and non-value added activities over the course of the study. Work sampling results did not indicate any significant changes in the percentage of value added and non-value added activities post 5S. The pharmacists and the pharmacy technicians reported a significant reduction in perceived musculoskeletal workload on the wrist after the 5S event. Perceived hazardous working conditions were not reduced after the 5S for either the pharmacists or the pharmacy technicians.

Date

2012

Document Availability at the Time of Submission

Release the entire work immediately for access worldwide.

Committee Chair

Ikuma, Laura

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