Date of Award

1985

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Abstract

To evaluate an expanded version of Ilgen, Fisher, and Taylor's (1979) model of feedback effectiveness, measures of organizational characteristics, ratee perceptions of the appraisal process, and ratee intentions to change were collected from paying and receiving tellers (n = 163) in three banking institutions. Regression analysis indicated that four organizational characteristics: (a) openness surrounding the appraisal process, (b) frequency of evaluation, (c) participation in the performance feedback session, and (d) quality of the rater-ratee relationship were significantly related to ratee satisfaction with the appraisal process which, in turn, influenced (a) ratee intentions to turnover and (b) ratee intentions to file a formal grievance. Overall, the results partially support Ilgen et al.'s model, emphasize the importance of ratee satisfaction with the appraisal process in performance appraisal implementation, and demonstrate the need to include variables such as organizational characteristics, ratee perceptions of the appraisal process, and ratee intentions to change in models of performance appraisal effectiveness.

Pages

109

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